Warranty

5-Year Warranty Policy for freestanding tub

Coverage:
This warranty covers all manufacturing defects and workmanship issues in the product for a period of 5 years from the original date of purchase. The warranty applies to the original purchaser and is non-transferable.

What is Covered:

• Defects in materials used in the product’s construction.
• Malfunctions arising from faulty workmanship during manufacturing.
• Structural and functional issues that impede the product’s proper usage.

What is Not Covered:

• Damage resulting from misuse, negligence, accidents, or unauthorized modifications.
• Normal wear and tear, including scratches, dents, and fading.
• Damage caused by exposure to extreme conditions, such as excessive heat, cold, moisture, or sunlight.
• Any alterations or repairs made by unauthorized personnel.
• Consequential or incidental damages.

Claim Procedure:
In the event of a warranty claim, the original purchaser must provide:

Proof of purchase (original receipt or order number).
Detailed description and photographic evidence of the issue.
Resolution:

Upon validating the warranty claim, we will, at our discretion:

• Repair the product.
• Replace the product with an identical or similar model of equal value.
• Provide a store credit for the original purchase amount.

Exclusions:
This warranty policy does not affect or supersede any statutory rights or protections applicable under the law. In cases where local laws provide greater protection to the consumer, those protections will prevail.

Contact Information:
For warranty claims or inquiries, please contact our Customer Service team at help@pulsepolarspa.com. Our team will guide you through the process and assist you with any questions you may have.

Please retain a copy of this warranty policy along with your proof of purchase for reference.

 

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1-Year Warranty Policy for the chiller

Coverage:
This warranty covers all manufacturing defects and workmanship issues in the product for a period of 5 years from the original date of purchase. The warranty applies to the original purchaser and is non-transferable.

What is Covered:

• Defects in materials used in the product’s construction.
• Malfunctions arising from faulty workmanship during manufacturing.
• Structural and functional issues that impede the product’s proper usage.

What is Not Covered:

• Damage resulting from misuse, negligence, accidents, or unauthorized modifications.
• Normal wear and tear, including scratches, dents, and fading.
• Damage caused by exposure to extreme conditions, such as excessive heat, cold, moisture, or sunlight.
• Any alterations or repairs made by unauthorized personnel.
• Consequential or incidental damages.

Claim Procedure:
In the event of a warranty claim, the original purchaser must provide:

Proof of purchase (original receipt or order number).
Detailed description and photographic evidence of the issue.
Resolution:

Upon validating the warranty claim, we will, at our discretion:

• Repair the product.
• Replace the product with an identical or similar model of equal value.
• Provide a store credit for the original purchase amount.

Exclusions:
This warranty policy does not affect or supersede any statutory rights or protections applicable under the law. In cases where local laws provide greater protection to the consumer, those protections will prevail.

Contact Information:
For warranty claims or inquiries, please contact our Customer Service team at help@pulsepolarspa.com. Our team will guide you through the process and assist you with any questions you may have.

Please retain a copy of this warranty policy along with your proof of purchase for reference.