Shipping Policy
Processing Time:
Orders are typically processed within 3 business days (excluding weekends and holidays) from the time of order placement. Orders placed after 2pm PST will be processed on the following business day. During peak seasons or promotional events, processing times may be slightly longer.
Shipping Methods:
We offer a range of shipping options to suit your needs. Available shipping methods include:
Standard Shipping: Estimated delivery within 4 to 7 business days.
Please note that shipping times are estimates and may vary depending on the destination and other factors beyond our control.
Shipping Costs:
Shipping costs are calculated based on the destination, weight, and dimensions of the items in your order. The applicable shipping charges will be displayed during the checkout process before you complete your order.
Order Tracking:
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status and estimated delivery date of your package.
Shipping Delays:
While we strive to ensure timely delivery, some factors such as weather conditions, customs delays, and carrier-related issues may occasionally cause delays. We appreciate your patience and understanding in such cases.
Order Changes and Cancellations:
Once an order has been placed, changes to the shipping address, items, or shipping method may not be possible. If you wish to cancel your order, please contact our Customer Service team as soon as possible.
Lost or Damaged Shipments:
In the rare event that your order is lost or arrives damaged, please contact our Customer Service team within 3 days of the expected delivery date. We will work to resolve the issue promptly and ensure your satisfaction.
For any further inquiries or assistance related to shipping, please reach out to our Customer Service team at help@pulsepolarspa.com.
This shipping policy is subject to change without prior notice.
